SHIPPING & FAQS

WHERE DO YOU SHIP TO?

Plants are London local delivery only. This is due to the fragile nature of our leafy friends. We want them to arrive to you looking their best!

Records and everything else can be shipped via Royal Mail to the UK and Europe.

MY ITEM ARRIVED BROKEN/DAMAGED?

If your order arrives broken or damaged please take photos and send to shrubsanddubs@gmail.com immediately. We will then access the damage and send you out a replacement or arrange a refund.

DO YOU ACCEPT RETURNS/EXCHANGES/REFUNDS/CANCELLATIONS?

Unfortunately we do not offer any returns or refunds, however if there is a problem please contact us at shrubsanddubs@gmail.com.

HOW LONG WILL IT BE UNTIL I RECEIVE MY ORDER?

Once an order is received it will take up to 1 week to process. Once processed it will depend which delivery option you have chosen.

  • London Local Delivery will take place on Tuesdays and Thursdays between 5pm-8pm. If you are not in we will redeliver the following week. Please contact us if you are not going to be home on these days to receive your order.

  • Royal Mail UK delivery will be sent out 2nd Class and will take 3-5 working days.

  • Royal Mail European delivery will be sent out standard shipping and will take 3-5 working days.

We aim to have your order with you within the specified delivery times. However, as this is handled by a 3rd party we can’t always guarantee this will be the case. If you haven’t received your order within the given time frame please contact shrubsanddubs@gmail.com.

MY DELIVERY IS RUNNING LATE?

If you haven’t received your order within the given time frame above please contact shrubsanddubs@gmail.com.

MY ORDER IS INCORRECT?

Please contact us immediately at shrubsanddubs@gmail.com.

HOW DO YOU TAKE PAYEMENT?

For all our orders, we take secure payment over debit/credit card, Apple Pay or PayPal.

IS THERE A MINIMUM ORDER VALUE?

No there is no minimum order value.

HOW IS MY POSTAGE CALCULATED?

Postage on all shipped items is calculated via weight. Your overall postage total will be calculated at the checkout.